Right of withdrawal
1. Right of withdrawal
As part of the statutory right of withdrawal , new, unwashed, unworn goods can be returned to us within 14 days - this does not apply to individually manufactured goods.
- Register any returns with us before sending them. Please send us an email to waldfrauwindelfrei@outlook.de
- Note that everything must be unworn and unwashed. For hygienic reasons, we do not take back goods that have been tried on.
2. Cancellation period
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
3. Address
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
The revocation must be sent by means of a clear statement (e.g. a letter or email sent by post) to:
Waldfrau diaper-free unique items
Lydia Thiele
Kirchstrasse 9
01665 Klipphausen OT Weißtropp
Tel: 01637253710
Email: waldfrauwindelfrei@outlook.de
4. Meeting the deadline
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
5. Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
6. Right of retention
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
7. Return of goods
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
8. Return shipping costs
You bear the direct costs of returning the goods.
9. Compensation for contracts for the delivery of goods
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
10. Reasons for exclusion or expiry
There is no right of withdrawal.
- in contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;
Cancellation form (sample)
If you want to cancel the contract, please fill out this form and send it back.
At
Waldfrau diaper-free unique items
Lydia Thiele
Kirchstrasse 9
01665 Klipphausen OT Weißtropp
Email: waldfrauwindelfrei@outlook.de
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:
____________________________________________________________________________________________ Ordered on ________________, received on _______________,
Name of the consumer*:_________________________________________________________________
Address of the consumer*:____________________________________________________________ ____________________________________________________________________________________________
Signature of the consumer(s) (only for paper notification):_________________________ Date:____________________
* Delete what is not applicable.